Q: I just placed my order. When will it ship to me/when will it be ready for pickup?
A: Most items are made to order. This means that it will take 2-4 weeks to process your order, depending on how many items you ordered. Keep this in mind if ordering for a special occasion.
Q: Are my dishes microwave and dishwasher safe?
A: Yes! All dishes from Em.Burge Pottery are microwave and dishwasher safe.
Q: Are they oven safe?
A: We discourage oven use. With the type of clay and firing our pieces go through, it is likely that they can experience thermal shock over time if placed in the oven. If you do choose to use your dishes in the oven, we recommend placing in a cool oven, and letting it preheat with your dish+food inside it.
Q: I noticed A LOT of plastic packaging when I received my order. Are you not concerned about the eco impact of packing this way?
A: Roughly 80% of our plastic packaging is reused! We accept air pockets, bubble wrap, foam sheeting, and paper from local clients and business in our area! We try as hard as we can to cut down on our carbon footprint, while still ensuring your heirloom pieces make it to you safely!
If you have a question that was not answered here, please email us at email@example.com, or feel free to send us a message through our chat feature!